Now I know for most who already know about the forums it was a nightmare in the past. Everything was just a jumble of things and hard to find the topic on your issue. And the communication from the moderators and community managers was very bad to say the least. Well Nate, Jill and the rest of the moderators and managers have worked very hard to clean it up and have it very organized. They are now becoming more involved and interactive with the users. They are trying to help get you answers to your issues in a much more timely fashion they are also utilizing the other community member to help out as well.
I have to be honest with you all, I was like most of you, I dreaded going there and hated the lack of communication but know after working with Zynga on various issues I have found myself back at the forums and liking what I am seeing from them.
They are working hard to help the users again, they are working with us in the media to get issues resolved, and we are also stepping up and going to the forum to help get you answers and we are getting them. Don't think you are going get an instant answer cause sometimes you wont but you will be answered in a much more timely fashion that before and if you don't you can contact me directly and I will do everything in my power to help.
For those of you who never used the forums let me give you a quick overview of what is there. Here is a screen shot of what it looks like Section By Section starting with the General Section :
- et the latest news and updates about Mafia Wars here. (This section is read only)
- Then we have The Developers Section. This section is reserved for Developer Topics. Mafia Wars players can not start topics but can respond to official topics created by the Mafia Wars Team.
- Next is the Suggestions Section. This where you can leave all your suggestions for the game they only ask that you are respectful and dont post any links or they will be deleted and you can be warned for it & if you are abusive they will remove you from the forum.
- You now have the Mafia Wars Discussion section. This is where you can come and post topics and discuss things with other players. Can be very useful tool if you need answers.
- Finally the last section of the general section is the Speakeasy. This is where you can come talk about things that are not Mafia Wars related just a general chat area.
Ok Now on to the next sub topic GAME PLAY:
- The first thing is FAQ this is reserved to the managers so they can give you important information happening now.
- The next topic is the New Player Training Grounds. You can come here to learn how to play the game and there is plenty of good information here to help all you NEWBIES as us veterans call you. And if you dont see what your looking for and someone will respond to try and help you.
- They then have the Gift Giving section. This is a place to come and meet with other players to try and trade with them to get help make your character stronger. There are rules here and you should read them first.
- Then Finally they have the ADD ME Section. And that is just what it sounds like a place to get more players for your mafia.
And Finally we get to the last Sub Section called SUPPORT.
- The first section you will see is Known Issues. This is where they will announce any know issues with the game to keep you up to date.
- They the have Support by Users For Users. You can come here to try and get answers from other players to your game issues. Alot of times issues with the game can be resolved without the help of Zynga and there are plenty of topics here to try and help you.
- They then have Mafia Wars Game Updates. This is where you can go to get the latest information on the game updates and see what other players are saying and you can feel free to chime in as well.
- Finally they have the Bug Reports. This forum is moderated. You may post your bug reports so that moderators, administrators and developers may see them but other users will not be able to see them unless they are approved. They may be open to discussion by a moderator. Off topic posts and discussions will not be allowed here.