It seems alot of people are having issues collecting Mafia Wars Gifts both in the game and from the gift requests section on their Facebook home page.
This is a real headache for the players trying to collect their broken hearts in the Love Is Hard to Find Event, which was extended 2 extra days so people could redeem all the hearts they have left, & with the new event, Ancient Relics.
The customer service department is aware of this as well as the developers who fix the game. If you are currently having issues please contact the customer service department and PLEASE send them a screenshot so they see it and they will try to help you.
To submit a customer service ticket please click HERE. And like I said please make sure you give them a screen shot of the error so they can get it fixed for you ASAP. You may even get lucky enough to receive some compensation for your troubles.