Friday, June 11, 2010
Zynga Commits The Ultimate Screw Up !!!
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It looks like Zynga does know how to fix a glitch. There was a glitch where you put a code in the Tagged.com section under help and it would give you 600- 700 Reward Points along with some loot items.Thousands of people across Mafia Wars used it.
Well Zynga caught that and rolled them back. Myself included. But they rolled people back to an earlier version of the game before the code glitch. So you know what happened you lost all those reward points and anything you bought with them and that would of been ok but they also removed everything else you did prior to that.
So if earlier in the day you leveled up, finished jobs, bought new loot ( legally ), built cars & weapons or even after you used the code you lost everything you did and bought. Now that is just wrong !!!
If they wanted to get back their reward points then they should of just deducted them from your skill points as most people put them in there BUT NOOOOO !!!! They rolled you back and took everything you did as they didnt care about they just said F U deal with it.
Well guess what Zynga you have just opened yourself up to a major class action lawsuit but I know you dont care. You will also going to get a black eye with your investors when we get done with you. Not to mention the bad press your will be getting making it harder for you to attract new clients/investors and advertisers. You are finally going to feel it where it hurts your pocketbooks.
If you dont want people to do stuff like what happened then you need to a better job of coding, I know kids that code better than your company. You should of made the code a unique, 1 time use code not a code that could be used by the masses.
You also made a mistake by rolling back people who never used the code. It is not hard to track the code users as they are all in one area of on the server and dated. But to rollback innocent players and to take stuff before and after the glitch is just Bullshit.
Oh and I love your customer service response to those innocent players that contacted you :
Thanks for contacting Zynga.
My name is Alma. I am with Zynga Customer Support.
Your account was determined to have used an unauthorized redemption code resulting in $120 worth of Reward Points. As a result of this action, your account has been rolled back for 24 hours. This rollback will not be reversed.
If you have purchased other reward points during this interval, they will be applied to your account. Other then that there is nothing further I can assist you with concerning this matter.
Thank you XXXXX, for your understanding and cooperation.
Zynga Customer Support
Are you kidding me !!! This is your answer to them and they didn't even use the code. So they are screwed then over a mistake on your part and for a measly $120 glitch you yourself caused. They lose everything they have done and worked hard for. It is no wonder you are losing millions of users of your games every month !!!
I want everyone who was rolled back to go and flood Zynga with nasty emails and tell them how you really feel and that you are going to sue them if they dont fix this especially those of you who did not use the code. Here is the email addresses to contact Zynga : firstname.lastname@example.org and this one email@example.com and I suggest you write to them and flood them with complaint letter. Here is the address & phone number :
Zynga Game Network Inc.
365 Vermont Street San Francisco, CA 94103
Mr. Ramon Icasiano, Vice President Customer Service
Also if you know anyone works for Newspapers / TV / Lawyers / Government, you send them a letter about Zynga and how they are ripping us off and not giving proper service. Lay it on thick so they take notice and get involved. Even send it to the FTC ( Federal Trade Commission ) & BBB ( Better Business Bureau ) and let them know.
You friggin amaze me !!! You can catch this but when we tell you there is a bug or glitch, you just answer us with " What you talking about Player " You cant fix simple things like making gifting easier , putting friends back in peoples mafia that you removed by accident, fixing the jobs glitch where we continually have to redo them and /or start the entire chapter again ETC... What do you think we are stupid ??? If you really cared about us you would fix things ASAP so we would keep playing the games you have.
And these glitches and bugs are not just on Mafia Wars but on all your games. They all have issues !!!! Each and everyone does !!! But instead of fixing them you do what come out with more crappy games that all have glitches and bugs. We all know you need to make money but fix things first and you will have people stay and maybe even spend money.
BTW Zynga cheat codes are built into every REAL video game by every Real video game maker. EA Games, Sony, XBOX, Nitendo they all do it. Why , to keep the players playing the game and have fun trying to find them. Remember this issue was your fault because you didn't do a good job at coding you made a cheat or exploit available for everyone to use. You screwed up and now you are taking it out on the people who pay your bills and play your games. You should be firing those crappy programmers of your who made the mistake not the player who used it.
You know you spam us all everyday we take it, you dont fix glitches and we take that too but when you take our time and money and all the effort we put into the game away, well guess what we are done taking it and I really hope you get burned on this one because it is not going away.
I am not saying I dont like your games because I do And I love playing them but you are just going to far. Ok I got rolled back so what I dont mind it. But when you go after innocent people I am not going to take it nor should they and I really hope everyone emails you and shows you how pissed they really are. And I really hope you wake up and return to them all their hard earned loot and stuff they got. If You dont you are going to see more and more people leave you and all your games especially now that the big video game makes are jumping in to the social gaming platform. It is only a matter of time till they start stealing you fans & players to their games which will be much better than anything you can produce.
And guess what they have more money than you and they care about their gamers and think they should all be happy. Yes dont get me wrong they want to make money but they also want to have a good name in the industry. To you it is lets make all the money we can and then run away. F the players as long as we make money.
So I suggest you shape up or ship out. Because we aren't going to take the abuse anymore.
I offer you this challenge give everything back to the players rolled back and show us you care about us and how we feel. Show us that you realize this was a mistake on your end and that you are not going to penalize us. it is still early enough to give everyone back some thing. Here is a suggestion give everyone rolled back 50 reward points, 4 high end loot items or marketplace items and be the bigger person and admit your team made the mistake.
I know you will never do this but I want you to prove me wrong. Show all of us players you care. LMAO It will never happen !!!
Well thats all for this week lets see what happens and again thank you for your support and please Vote for my blog.